Return & Refund Policy
At Auto Glass Security, your satisfaction comes first. If something is not right with your order, here is how returns and refunds work.
Glass bought without installation ("Glass only")
- Return window: you can return glass within 30 days of receiving it.
- Condition: the glass must be unused, undamaged, and in its original packaging.
- Not returnable: special-order glass, clearance items, and glass damaged by misuse or improper installation by a third party.
Glass installed by our team
- Every installation includes our Lifetime Installation Warranty: if you have a leak, wind noise, or any problem with our workmanship, we fix it free of charge.
- Installed glass cannot be returned, but if the part is defective we replace it at no cost.
Damaged or wrong glass
If you received damaged or incorrect glass, contact us within 7 days of delivery and we will fix it fast, with a replacement or a full refund.
How to request a return
- Contact us by phone or email (below) with your name, phone number, and order or booking number.
- We arrange the return: we will tell you how to get the glass back to us, at our shop or by pickup in Los Angeles. Return costs may apply depending on the reason for the return.
- Pack it safely: keep the glass in its original packaging to avoid damage.
Refunds
- Timing: refunds are processed within 5–10 business days after we receive and approve the return.
- Method: the refund goes back to your original payment method (card, Klarna, Affirm or Afterpay through Stripe).